Last Updated: August 25, 2026
Welcome to Sailor eSim. These Terms of Service ("Terms") govern your access to and use of the Sailor eSim website, platform, products, and services, including the purchase and use of electronic SIM cards ("eSIMs") and mobile data plans.
By accessing our website or purchasing or using an eSIM from Sailor eSim, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Sailor eSim
Sailor eSim provides digital eSIM products and mobile data connectivity plans for travelers, seafarers, and other customers who require mobile connectivity while traveling internationally.
Our eSIM products may provide mobile data access through third-party telecommunications networks and network operators. Sailor eSim does not own or operate all of the telecommunications networks used to provide the services.
2. Eligibility
You must be legally capable of entering into a binding agreement under the laws applicable to you to purchase and use our services.
By purchasing an eSIM, you confirm that:
The information you provide is accurate and complete.
You are authorized to use the payment method provided.
Your device is compatible with eSIM technology.
Your device is not restricted or carrier-locked in a manner that prevents eSIM activation.
You will use the service in compliance with applicable laws and regulations.
3. eSIM Compatibility
Before purchasing an eSIM, you are responsible for confirming that your device supports eSIM functionality and is compatible with the applicable network.
Sailor eSim is not responsible for compatibility problems resulting from:
Carrier-locked devices.
Devices that do not support eSIM technology.
Unsupported device models or regions.
Incorrect device settings.
Outdated operating systems.
Manufacturer or carrier restrictions.
If you are unsure whether your device supports eSIM, please verify compatibility with your device manufacturer or mobile carrier before purchasing.
4. Purchasing an eSIM
When you purchase an eSIM from Sailor eSim, you agree to provide accurate information necessary to process your order.
After successful payment, your eSIM details, installation instructions, QR code, or activation information may be delivered electronically through the website, email, customer account, or another designated delivery method.
You are responsible for keeping your eSIM QR code, activation information, and other installation credentials secure.
An eSIM QR code or activation code may contain information that allows access to your purchased service. Do not share it with unauthorized persons.
5. Payment
All prices displayed on the Sailor eSim website are subject to change without prior notice.
Payment must be successfully completed before an eSIM is issued or activated.
We may use third-party payment processors to process transactions. Sailor eSim does not store complete payment card information unless expressly stated in our Privacy Policy.
You authorize Sailor eSim and its payment providers to process the applicable payment for your purchase.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, Sailor eSim may suspend or cancel the related order.
6. eSIM Activation
Activation procedures may vary depending on the eSIM plan, destination, device, and network operator.
Customers are responsible for following the installation and activation instructions provided by Sailor eSim.
An eSIM may require:
A compatible device.
Internet or Wi-Fi access during installation.
Correct APN or network settings.
Data roaming to be enabled where required.
Selection of the appropriate eSIM as the device's mobile data line.
Sailor eSim is not responsible for problems caused by incorrect installation, incorrect device settings, failure to follow instructions, or unauthorized modification of device settings.
7. Data Plans and Validity
Each eSIM plan has its own data allowance, coverage area, activation requirements, and validity period.
Unless otherwise stated on the applicable product page:
Data allowances are not refundable for unused data.
Unused data does not automatically carry over after the plan expires.
Data plans may expire after the stated validity period.
Data consumption may vary depending on device activity and network conditions.
Once the purchased data allowance has been consumed, connectivity may stop unless an additional plan or top-up is available.
The exact terms displayed for the specific eSIM plan at the time of purchase form part of the agreement between you and Sailor eSim.
8. Network Coverage and Service Availability
Sailor eSim relies on third-party telecommunications networks to provide connectivity.
Network coverage, speed, availability, and performance may vary depending on:
Location.
Network operator.
Signal strength.
Network congestion.
Weather and environmental conditions.
Device compatibility.
Local infrastructure.
Government restrictions.
Maintenance or technical interruptions.
We do not guarantee uninterrupted, error-free, or continuous connectivity.
Actual speeds may vary from the advertised or theoretical network speeds.
Certain locations, including remote areas, oceans, ports, vessels, offshore areas, or areas with limited telecommunications infrastructure, may have limited or no coverage.
9. International and Maritime Use
Sailor eSim products may be used by travelers and seafarers depending on the specific plan's coverage.
Customers traveling by vessel should understand that mobile network coverage may be unavailable while offshore or outside the coverage area of supported terrestrial networks.
An eSIM designed for a particular country or region does not necessarily provide connectivity while a vessel is at sea or outside the supported network's coverage area.
Sailor eSim does not guarantee connectivity throughout an entire voyage.
10. Fair Use and Prohibited Activities
You agree to use Sailor eSim services lawfully and responsibly.
You must not use the service to:
Commit or facilitate illegal activities.
Violate applicable laws or regulations.
Conduct fraud or unauthorized transactions.
Send spam or malicious communications.
Interfere with telecommunications networks.
Attempt to gain unauthorized access to networks, systems, or accounts.
Distribute malware or other harmful software.
Resell, redistribute, or commercially exploit an eSIM without our written authorization.
Use the service in a manner that causes unreasonable harm or disruption to the network.
We reserve the right to suspend or terminate service if we reasonably believe that the service is being misused or used in violation of these Terms.
11. Refund and Cancellation Policy
Because eSIM products are digital products and may be activated immediately after purchase, refunds may be subject to the specific refund conditions published by Sailor eSim.
A refund may be considered where, for example:
The eSIM has not been activated or used and the applicable refund conditions are satisfied.
The eSIM cannot be activated due to a confirmed technical problem attributable to Sailor eSim or its service provider.
Sailor eSim is unable to provide the purchased service.
Refunds may not be available where:
The eSIM has already been activated or used.
The validity period has expired.
The customer purchased an incompatible device or carrier-locked device.
The customer entered incorrect information during the purchase process.
The customer failed to follow installation instructions.
The customer was unable to obtain coverage in an area outside the plan's coverage.
The customer did not use the purchased data before expiration.
Where a refund is approved, the refund will generally be issued to the original payment method, subject to the policies and processing times of the applicable payment provider.
For complete details, please refer to the Sailor eSim Refund Policy.
12. Technical Support
Sailor eSim may provide customer support relating to eSIM installation, activation, and connectivity.
Customers may be asked to provide information necessary to diagnose a technical problem, such as:
Device model.
Operating system.
eSIM installation status.
Network settings.
Error messages.
Location or destination.
Relevant screenshots.
We will make reasonable efforts to assist customers but cannot guarantee that every technical issue can be resolved.
13. Account Responsibility
If you create an account with Sailor eSim, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.
You agree to notify Sailor eSim promptly if you believe your account has been accessed without authorization.
14. Intellectual Property
All content available on the Sailor eSim website, including but not limited to:
Logos.
Trademarks.
Brand names.
Text.
Graphics.
Images.
Website design.
Software.
Product descriptions.
is owned by or licensed to Sailor eSim unless otherwise indicated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
15. Third-Party Services
Sailor eSim may rely on third-party providers, including telecommunications operators, payment processors, hosting providers, technology providers, and other service providers.
Third-party services may be subject to their own terms and policies.
Sailor eSim is not responsible for the independent actions, policies, outages, or failures of third-party providers to the extent permitted by applicable law.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Sailor eSim provides its services on an "as available" basis.
We do not guarantee that:
The website will always be available.
The website will be free from errors.
The eSIM service will always be uninterrupted.
Network speeds will remain constant.
Coverage will be available in every location.
The service will meet every individual customer's requirements.
Nothing in these Terms excludes any consumer rights or legal protections that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Sailor eSim and its owners, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our services.
This may include losses resulting from:
Loss of connectivity.
Travel disruption.
Loss of business.
Loss of data.
Device problems.
Network outages.
Third-party network failures.
Incorrect installation or configuration.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Sailor eSim, its owners, employees, affiliates, and service providers from claims, losses, damages, liabilities, and expenses arising from your:
Violation of these Terms.
Misuse of our services.
Violation of applicable laws.
Unauthorized use of another person's account or payment method.
Infringement of third-party rights.
19. Suspension and Termination
Sailor eSim may suspend or terminate an account or service where reasonably necessary, including where:
These Terms have been violated.
Fraudulent activity is suspected.
The service is being abused.
Payment has been reversed or disputed.
Required by law.
A third-party network provider terminates or restricts service.
Where appropriate, we may provide notice before termination.
Termination does not affect rights or obligations that accrued before termination.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
The updated Terms will be posted on this page with a revised "Last Updated" date.
Your continued use of the website or services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Privacy
Your use of Sailor eSim is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review our Privacy Policy before using our services.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [INSERT JURISDICTION], without regard to its conflict-of-law principles.
Any disputes arising from these Terms or the use of Sailor eSim services shall be subject to the applicable courts or dispute-resolution procedures of [INSERT JURISDICTION], unless applicable consumer-protection law provides otherwise.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
24. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Sailor eSim regarding your use of our services.
25. Contact Us
If you have questions about these Terms or our services, please contact us:
Sailor eSim
Website:** **https://sailoresim.com
Email: admin@sailoresim.com
Business Address: Ungka II, Pavia Iloilo PH.
We will make reasonable efforts to respond to customer inquiries within a reasonable period.
By using the Sailor eSim website or purchasing an eSIM, you acknowledge that you have read, understood, and agreed to these Terms of Service.