Effective Date: August 25, 2026
Last Updated: August 25, 2026
Sailor eSim ("Sailor eSim", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, purchase our eSIM products, activate or use our services, contact us, or otherwise interact with Sailor eSim.
By using sailoresim.com and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Sailor eSim operates an online marketplace and service for purchasing eSIM plans and mobile data services for travelers, seafarers, and other customers who require mobile connectivity.
Company Name: Sailor eSim
Website: sailoresim.com
Email: admin@sailoresim.com
Business Address: Unkga II, Pavia, Iloilo PH.
Data Protection Contact: admin@sailoresim.com
For privacy-related questions or requests, please contact us using the information above.
2. Information We Collect
Depending on how you use our website and services, we may collect the following categories of information:
A. Information You Provide
When you create an account, purchase an eSIM, contact us, or use our services, we may collect:
Full name
Email address
Telephone or mobile number
Billing and/or transaction information
Country or region
Account login information
Customer support communications
Information you provide when requesting technical assistance
Other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant service or transaction.
B. Purchase and eSIM Information
When you purchase or use an eSIM, we may process information relating to:
eSIM plan purchased
Order number
Purchase date and time
Activation status
eSIM activation information
QR-code or activation information
Data plan and validity period
Country or network associated with the eSIM
Transaction and payment status
Important: An eSIM QR code or activation code may allow the eSIM to be installed or activated. You should keep such information confidential and should not publicly share it.
C. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method used, payment providers may collect and process information such as:
Name
Email address
Billing information
Payment method
Transaction details
Payment confirmation
Fraud-prevention information
Where payment processing is handled by a third-party payment provider, that provider may process your information according to its own privacy policy.
Sailor eSim does not necessarily receive or store your complete payment-card details.
D. Technical and Device Information
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Language preferences
Approximate location derived from IP address
Pages visited
Date and time of visits
Referring website
Website interactions
Diagnostic and security information
We use this information primarily to operate, secure, maintain, and improve our website and services.
E. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep our website functioning properly
Remember preferences
Maintain shopping-cart or session information
Understand website usage
Measure website performance
Improve our services
Support marketing and advertising, where applicable
Help detect fraud and security threats
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
Where legally required, we will request consent before using non-essential cookies or similar technologies.
3. How We Use Your Information
We may collect, use, and process personal information for purposes including:
Processing and fulfilling eSIM purchases;
Creating and managing customer accounts;
Delivering eSIM activation information;
Providing customer support;
Processing payments and refunds;
Communicating with you about your orders;
Sending service-related notifications;
Detecting and preventing fraud, abuse, and unauthorized activity;
Maintaining and securing our website and systems;
Troubleshooting technical issues;
Improving our products, website, and customer experience;
Understanding website usage and performance;
Sending marketing communications where permitted by law and, where required, with your consent;
Complying with legal, regulatory, tax, accounting, and law-enforcement requirements; and
Protecting our legal rights, customers, systems, and business.
We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
Performance of a contract with you;
Your consent;
Compliance with legal obligations;
Our legitimate business interests, where permitted by law;
Protection of our rights, customers, systems, and services; and
Other legal bases permitted by applicable law.
Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
5. Sharing of Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These may include:
Payment Providers
Payment processors may process transaction and payment information to complete purchases and prevent fraudulent transactions.
eSIM and Telecommunications Providers
We may share information necessary to provision, activate, manage, or support your eSIM and mobile connectivity service.
Technology and Hosting Providers
We may use third-party providers for:
Website hosting
Cloud storage
Email delivery
Customer support
Security
Analytics
Database management
Website performance
Software infrastructure
Professional and Legal Advisers
We may disclose information to accountants, lawyers, auditors, insurers, consultants, and other professional advisers where reasonably necessary.
Government and Law Enforcement
We may disclose information where required by applicable law, court order, regulatory requirement, or lawful government request.
Business Transactions
If Sailor eSim is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information for money.
6. International Data Transfers
Because Sailor eSim provides connectivity services to customers internationally, your personal information may be processed or stored in countries other than the country in which you live.
These countries may have privacy laws that differ from those in your country.
Where required by applicable law, we will implement appropriate safeguards for international transfers and take reasonable steps to ensure that your personal information receives an appropriate level of protection.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Security threats
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are also responsible for protecting your account credentials, eSIM QR codes, activation codes, and other confidential information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our services;
Maintain business and transaction records;
Resolve disputes;
Prevent fraud;
Comply with legal, accounting, tax, and regulatory requirements; and
Enforce our agreements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information, where legally permitted;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request information about how your personal information has been used or disclosed;
Request data portability where applicable;
Opt out of certain marketing communications; and
Lodge a complaint with the applicable data protection authority.
For Singapore-related data protection matters, organizations generally have obligations concerning notification, consent, purpose limitation, protection, retention, access, and correction under the PDPA.
If applicable GDPR rights apply to you, GDPR provides additional rights relating to access, rectification, erasure, restriction, objection, portability, and other matters.
To exercise your rights, contact us at:
Privacy Email: [Insert Privacy Email]
We may need to verify your identity before processing certain requests.
10. Marketing Communications
If permitted by applicable law, Sailor eSim may send you information about:
New eSIM plans
Promotions
Special offers
Travel connectivity services
Product updates
Company news
You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us.
Service-related communications, such as order confirmations, eSIM activation information, payment notifications, and important account or security messages, may still be sent when necessary to provide our services.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, telecommunications providers, social-media platforms, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. Children's Privacy
Our services are not directed toward children who are below the minimum age required to use the service under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.
13. Accuracy of Personal Information
We aim to maintain accurate and up-to-date personal information.
You may contact us if you believe that information we hold about you is inaccurate, incomplete, or outdated.
Where required by applicable law, we will take reasonable steps to correct inaccurate or incomplete information.
14. Data Breaches
If we become aware of a personal data breach, we will assess the breach and take appropriate steps to contain, investigate, and remediate it.
Where required by applicable law, we will notify relevant regulators and/or affected individuals within the applicable timeframe.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes to our business practices;
Changes to technology;
Changes in applicable laws or regulations; or
Changes to our privacy and security practices.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Sailor eSim handles personal information, please contact us:
Sailor eSim
Website: sailoresim.com
Email: admin@sailoresim.com
Address: Ungka II, Pavia Iloilo PH.
Privacy/Data Protection Contact: admin@sailoresim.com
We will make reasonable efforts to respond to privacy requests within the timeframe required by applicable law.
17. Consent
By using our website and services, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will obtain consent in accordance with applicable requirements.
Last Updated: August 25, 2026